Frequently Asked Questions

General

What sizes do you offer for Tile Redi Shower Pans? 

Tile Redi offers a wide range of shower pan sizes to accommodate various bathroom layouts and design needs. Our standard sizes range from 30" to 72" in length and 30" to 48" in width, with multiple configurations to fit alcove, corner, and custom shower designs. 

Additionally, we offer single curb, double curb, and barrier-free options to meet accessibility needs. If you require a specific size, we also provide custom shower pans for unique projects. 

You can view our full selection of sizes and configurations here or contact our team for assistance in selecting the right size for your project. 

What are the different types of shower base pans Tile Redi offers, and how are they used?

Tile Redi offers a variety of shower base pans, all designed as one-piece, ready-to-tile solutions with an integrated shower pan, drain, and drain grate for a seamless installation. Our models include: 

• Redi Base – Standard shower pans available in single, double, and triple curb configurations for alcove, corner, and open shower designs. 
• Redi Free – Barrier-free options for accessibility, with some models ADA-compliant depending on final size. 
• Bathtub Replacement – Designed to fit the footprint of a removed bathtub for easy remodeling. 
• Redi Trench – Features an integrated linear trench drain for a sleek, modern design. 
• WonderFall Trench – Includes a tiled slot drain with an Infinity Shower Floor. 
• Wonder Drain – Features a tileable square drain top for a seamless floor appearance. 
• Redi Neo – Neo-angle shower bases for stylish corner installations. 

All models are available in single, double, and triple curb options, ensuring flexibility for different bathroom layouts. Need help selecting the right shower base? Contact our team for expert guidance! 

Can I install this pan on top of my current shower base?

No, Tile Redi shower pans must be installed directly on the subfloor or a concrete slab. They require a flat, level surface for proper adhesion and drainage. Installing over an existing shower base could compromise the integrity of the installation.

What are Tile Redi shower base pans made of?

Tile Redi shower base pans are made of a polyurethane composite.

Do I have to tile my Tile Redi tileable shower base pan/Redi Bench/Redi Niche/Redi Ledge? 

Yes, our products Tile Redi shower base pans, benches, niches, and ledges are made to be tiled over.

Do I have to tile my LuxShower shower pan?

No, LuxShower shower base pans are crafted from a high-quality solid surface and are designed to be used as-is—no tiling required. Their durable, sleek finish provides a stylish, low-maintenance solution without the need for additional tiling.

What makes LuxShower solid surface shower pans different from tileable pans?

LuxShower shower pans are made from a durable, non-porous solid surface material, eliminating the need for tiling. Unlike tileable pans, they offer a seamless, low-maintenance design with no grout lines, making them easy to clean and highly resistant to mold and mildew.

What are Redi Wall boards made of?

Redi Wall boards are made from polyurethane, the same durable, waterproof material as our shower base pans—without any fiberglass. They are 100% waterproof and do not require any additional waterproofing, making installation quick and hassle-free.

How much do Redi Wall boards weigh?

Redi Wall boards are lightweight yet durable, weighing less than 15 lbs. They offer a waterproof alternative to traditional foam and heavy cement boards, making installation easier without compromising strength.

What is the weight limit for Redi Bench?

Redi Bench shower seats have no weight limit under normal use. Unlike other prefabricated shower seats, Redi Bench is framed for superior strength and stability, ensuring it can support typical shower use without practical weight restrictions.

Can I, as a DIYer install a Tile Redi shower product?

Yes! Most DIYers with basic home improvement skills can successfully install Tile Redi shower bases, benches, niches, and ledges. Our one-piece, ready-to-tile design makes installation quick and straightforward. 

To ensure a smooth installation, we provide: 

• Step-by-step instructions included with every purchase and available for download anytime. 
• Installation videos on our website to guide you through each step visually. 
• Customer support to assist with any questions before or during installation. 
• With the right preparation, you can confidently install your Tile Redi shower product and achieve professional results!

Do professional builders and contractors use Tile Redi shower base pans and products? 

Absolutely! Tile Redi is the industry leader in tileable shower solutions and a top choice among home builders, contractors, architects, interior designers, real estate developers, renovators, hospitality professionals, and tile and plumbing contractors. 

Professionals prefer Tile Redi products because they are: 

• Quick & easy to install – Saving time on projects 
• Leakproof – Ensuring long-term reliability 
• Tileable – Allowing unlimited design possibilities 

The same high-quality, ready-to-tile products trusted by industry professionals are available to DIYers, ensuring a consistent, professional-grade installation for every customer—regardless of experience level. 

Where are Tile Redi shower base pans and products used?

Tile Redi shower base pans and tileable shower products are used everywhere! They are trusted in new home construction, renovations, and large-scale commercial projects, including: 

• Residential Homes – New builds and remodels 
• Multi-Unit Housing – Apartment complexes, high-rise condos, and condo conversions 
• Hospitality & Commercial – Hotels, casinos, and resorts 
• Institutional Facilities – Student dormitories, senior living communities, nursing homes, and hospitals 

Whether for standard bathrooms, walk-in showers, or barrier-free/ADA-compliant spaces, Tile Redi’s one-piece, ready-to-tile shower bases, benches, niches, and ledges provide fast installation, leakproof performance, and unlimited design possibilities with tile, stone, or marble finishes.

Where is my order?

Please email orders@tileredi.comwith your name, order number, and date of purchase and we will give you an update on your order.

When will my order be shipped?

• Stock – 2-4 business days 
• Multi-curb – 6-8 business days 
• Custom – Redi Your Way – Please reference the Redi Your Way product page for current lead times. The current lead time is listed under the Product Description. 

How many days of transit will it take for my order to arrive?

Transit times typically range from 3 to 10 business days, depending on your location. Orders ship from Elkhart, IN, but actual delivery times may vary based on the carrier and destination. If your order ships via freight, the carrier will contact you to schedule a delivery appointment. Be sure to provide accurate contact information at checkout to avoid delays. For more precise shipping updates, check your tracking details once your order has shipped.

I have not received a tracking number for my order, how can I find it?

Please email orders@tileredi.com and include your name, order number, and email used to place the order.

Why has my shipment tracking not been updated?

There are a few possible reasons for a delay in tracking updates: 

• Order Still at Facility – If your shipment hasn’t left our facility yet, tracking will update once it is scanned by the carrier. 
• In Transit with Carrier – If the package has shipped but isn’t updating, it may be in transit between facilities. We recommend contacting the carrier directly for the most up-to-date status. 
• If you’re unable to get an update from the carrier, please contact Tile Redi at 855-750-7334 or email orders@tileredi.com, and we’ll be happy to assist you.

How do I schedule a delivery date with freight forwarder?

The freight carrier will contact you to schedule a delivery appointment. If you haven’t received a call, we recommend reaching out to the carrier directly using the tracking details provided. If you’re unable to get a response from the carrier, please contact Tile Redi at 855-750-7334 or email orders@tileredi.com for assistance.

Installation (Tile Redi tileable shower base pans/Redi Bench/Rendi Niche/Redi Ledge)

What is used to set my Tile Redi shower base pan?

Stock Pan (Yellow Pan with Ribbed Bottom) 

• Type N or Type S mortar. 

Stock Pan (Yellow Pan with Flat Bottom) 

• Modified thin-set, for a current list of Tile Redi Approved Modified Thin-sets/Tile Mortars visit www.tileredi.com/thinsets. 

Redi Your Way – Custom Pan 

• Any modified thin-set 

What is used to adhere tile to my Tile Redi tileable shower base pan/Redi Bench?

Modified thin-set, for a current list of Tile Redi Approved Modified Thin-sets/Tile Mortars visit www.tileredi.com/thinsets.

What is used to adhere tile to my Redi Niche/Redi Ledge?

Use any modified thin-set to securely adhere tile to your Redi Niche or Redi Ledge.

What size/kind of PVC pipe is needed for Tile Redi shower base pans and how do I connect the pipe?

Use 2” PVC pipe with a 5.5” drain hub. For installation, apply medium gray or hot blue lava PVC glue by Oatey. If transitioning from ABS to PVC, use Oatey green glue for proper bonding.

What is used to adhere my Redi Bench to the wood framing?

Apply Loctite PL Premium construction adhesive or Redi Sealant to all surfaces of the bench frame that make contact with the Redi Bench when it is placed in the frame (i.e., the top of the frame and the vertical frame studs above the splash wall).

How do Redi Bench and Tile Redi shower base pans work together?

Redi Bench shower seats are designed to seamlessly integrate with all Tile Redi shower base models. Instead of sitting inside the shower pan, the bench extends from the splash wall, over its framing (typically 12” deep), and terminates at the wall framing. 

For example, in a 60” framed space, you would use a 48” shower base plus a 12” Redi Bench to complete the layout. We also offer different bench depths to best fit various shower pan sizes. 

Need help choosing the right combination? Our customer service team is happy to assist! 

Can I put screws through the side of the shower base pan to keep it from moving?

No, never screw or nail through the shower base pan. This can compromise its leakproof design. If needed, you can screw above the pan into the framing, so there is no shifting as the pan sets into the mortar.

Do I need to apply Red Guard or any type of waterproofing to the shower base pan before I tile it?

No, the shower base pan is waterproof and is ready to be tiled.

Why do I need to set the shower base pan in mortar?

The mortar is for support and leveling.

Can I mount a glass wall/door to the curb on corner shower base pans? The instructions state to not puncture or screw into the pan.

A frameless door will have the door mounts that screw into the wall.  The wall will be the anchor and support.  The door can be attached to the shower base pan with an adhesive.  Please contact the shower door manufacturer for the exact adhesive to be used.

The shower base pan splash wall has a flat top—how do I prevent leaks if the material in contact with it fails?

Our shower pans feature a ½” splash wall, designed to support backer board or Redi Wall board. To ensure a watertight seal, we offer multiple protection methods: 

• Redi Flash Kit – A Z-flash system that helps prevent leaks at the seam. 
• Redi Sealant – Apply a bead of sealant where the backer board meets the splash wall. 
• Tape Membrane – Seal the seam with Tile Redi Tape Membrane and another layer of Redi Sealant for extra protection. 
• Tile Installation – The tile extends down the backer board into the pan, reinforcing the waterproof barrier. 

These steps prevent water intrusion and ensure a long-lasting, leakproof installation. 

Installation (Redi Wall)

How do you cut Redi Wall boards?

Redi Wallboards can be cut using a score-and-snap method with a standard utility knife, a drywall saw, a circular saw, a jigsaw, or a hole saw.

Is there a specific side that I must tile on? 

No, Redi Wall boards can be tiled on either side.

Is it safe to cut Redi Wall boards indoors?

Yes, our boards do not contain silica dust so you can cut inside without worrying about inhaling harmful dust.

What is the benefit of the lap joint on the board? 

The lap joint provides additional rigidity and waterproofing along the board seams. The lap joint can be cut off to have a 36”x60 board if needed.

What fasteners do I use to install these panels? 

Any counter-sinking construction screw meant for wet areas can be used. We recommend using stainless steel or galvanized fasteners.

How far apart should I space the fasteners? 

We recommend no more than 12” apart on each stud with a fastener ½”-1” from the top and the bottom of the board.

Do I need to use a mesh / waterproof tape on top of the joints as well?

A mesh or waterproofing tape is not needed but can be used if so desired. Follow the manufacturer’s installation instructions.

Do I still need to use the flashing?

Redi Flash is, and always has been, an optional method of waterproofing.

What happens if I drill through the Redi Wall board while fastening?

If the fastener is driven all the way to the stud, fill the hole with Redi Sealant and add a fastener 1” above or below the previous fastener. Broken pieces can be reattached using Redi Sealant to adhere and seal the break.

Are Redi Wall boards flammable? Does it have a fire rating?

Redi Wallboards are not a fire rated product. If fire rating is needed, Redi Wallboards should be installed over other materials that provide the needed fire rating.

How far apart should my studs be?

All framing should comply with local building code requirements. Framing studs shall be spaced a maximum of 16” on-center. Redi Wall boards cannot be installed if stud spacing exceeds 16” on-center.

Returns

Where can I send photos for damaged/defective items? 

Please send an email to returns@tileredi.com. Make sure to include your order number, contact information, and best shipping address if you would like a replacement.

I received an email saying I will be refunded for my return. How many days until the money is returned to my account? 

This can take between 1-7 business days depending on the banking institution.

Who can I contact to check my refund status?

Please send an email to returns@tileredi.com. Make sure to include your RMA number or invoice number on the order.

Can I use your carrier for the return?

Yes, all Tile Redi shower base pans/Base’NBench kits can be returned using our carrier. Please ask and a quote will be run.