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Privacy policy

Privacy Policy

Last Updated: September 3, 2026

Summary

Tile Redi Sales, LLC collects identifiers (name, address, email address, and IP address), internet and network activity, transaction details, and commercial information through its Websites, directly from users, via cookies, pixels, web beacons, and similar tracking technologies, and from third-party service providers and vendors. Tile Redi does not collect sensitive personal information, such as Social Security numbers, biometric data, precise geolocation, or health information. Personal information is used to provide products and services, manage accounts, communicate with users, conduct analytics, marketing, and advertising, improve the Websites, protect security, and comply with legal obligations. Information may be disclosed to service providers, contractors (including Shopify), advertising partners, analytics providers, parties involved in corporate transactions, and government or legal authorities; certain personal information may be sold or shared with third parties for advertising. Residents of certain states have rights to know, access, delete, correct, and opt out of the sale or sharing of personal information as outlined in this policy. Users can manage tracking preferences through consent banners, browser settings, Global Privacy Control, or the “Do Not Sell or Share My Personal Information” link. Email and text messaging opt-outs are available. Contact privacy@tileredi.com or 436 E 36th St, Charlotte, NC 28205.

Table of Contents

1. Personal Information We Collect

2. Sources of Personal Information

3. Shopify and Data Collection

4. Tracking Technologies and Third-Party Data Collection

5. Email, Text Messaging and Alerts – Opting In and Out

6. How We Use Your Information

7. Disclosure of Your Information

8. Links to Third-Party Sites

9. Security

10. Minors and Children

11. Privacy Rights for Residents of Certain Jurisdictions

12. Canadian Residents

13. Notice to Users Located Outside of the United States

14. Contact Information

Privacy Policy

Tile Redi Sales, LLC (“Tile Redi,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information (as defined below) on our website or through electronic communications, including, but not limited to, email messages and text messages, and information collected when you call us. We also record certain phone calls, and we provide notice of the recording when required by applicable law. This Privacy Policy (“Privacy Policy”) applies to our website at https://tileredi.com/ and any other website or application that links to or references this Privacy Policy (each a “Website” and collectively the “Websites”). This Privacy Policy does not apply to employees or applicants.

If you are a resident of certain states or jurisdictions, you may have rights regarding your personal information. Additional information about those rights and how to exercise them is included in the “Privacy Rights for Residents of Certain Jurisdictions” section below.

This Privacy Policy does not apply to information collected by us through any other means not listed above and does not apply to information collected by any other third-party application or content that may be linked to or accessible from the Websites.

1. Personal Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, website visitor, or user device (“personal information”). We may collect the following personal information:

  • Identifiers such as first and last name, mailing address, email address, phone number, Internet Protocol (“IP”) address, unique personal identifier, company name, or other similar identifiers.
  • Internet or other similar network activity such as browsing history, usage data, Internet Service Provider (“ISP”), platform type, number of clicks, and other information about how you interact with our Websites.
  • Details of transactions, including purchaser name and address and products ordered, and/or other related information that may be required from you to complete your application or to otherwise conduct business with us. All payment data is handled and stored by Shopify Payments. You can read Shopify’s privacy policy to learn how they use and safeguard your information: https://www.shopify.com/legal/privacy.
  • Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Tile Redi’s goal is to limit collection of Personal Information to what is adequate, relevant, and reasonably necessary.

We do not knowingly collect your sensitive personal information, such as your racial or ethnic origin, religious beliefs, mental or physical health, sexual orientation, citizenship or immigration status, genetic or biometric information, financial account numbers, health information, employment history, social security numbers, drivers’ license number, precise geolocation, and payment card numbers. 

Tile Redi may use non-personal, anonymized, summarized, derived, or aggregate information in any manner to the fullest extent permitted by applicable law.

2. Sources of Personal Information

We collect the categories of personal information listed above from the following sources:

  • Directly from you when you fill out a form on the Website, request services, complete online registration forms, leave or comment on a review, or otherwise contact us.
  • Through automatic data collection technologies when you visit or interact with our Websites or an email, including through cookies or other tracking technologies (for more information, please review the Tracking Technologies section below).
  • From third parties such as our service providers and vendors.

3. Shopify and Data Collection

Our Website is powered by Shopify. Shopify collects and processes personal information about you to process your purchase, provide you with our products, and improve your experience as a Tile Redi customer. Information you submit on the Website is transmitted to and shared with Shopify, who may further share that information with third parties, including third parties located in countries outside of the United States. If you submit messages or information using Tile Redi’s online customer chat feature, Shopify will also receive those messages and any personal information contained therein.

We also use certain enhanced Shopify features that collect and process information about your interactions with our Website, along with other merchants that work with Shopify, to help protect, grow, and improve our business. Where Shopify collects and processes your personal information in these circumstances, Shopify is responsible for that processing and that processing is governed by Shopify’s Customer Privacy Policy, which we suggest you review to learn more about Shopify’s privacy practices and your rights regarding Shopify’s processing.

If you live in certain jurisdictions, you may opt out of or object to certain types of collection and processing of your personal information by Shopify using the following link: https://privacy.shopify.com/en.

4. Tracking Technologies and Third-Party Data Collection

We use tracking technologies on our email communications to you to measure effectiveness and response to our emails. Please see the section on Emails in this policy below. Our Websites also use tracking technologies, which may include first-party and third-party cookies, pixel tags, web beacons, software development kits, and similar technologies (“Tracking Technologies”) that collect and analyze information about your activity on our Websites and in some cases track conversions when a person clicks on a TileRedi advertisement on another site and then comes to this site.

These Tracking Technologies collect the following information in real time as you browse:

  • Session Information: Page views, interactions with buttons or links on the Websites, mouse movements, scrolling, keyboard strokes, heatmaps, and other technology.
  • Device and Browser Information: Software or operating system, browser type, device ID.
  • Network Information: IP address, internet service provider, network details.
  • Browing and Search history: Sites and pages you visit, search queries entered, links clicked.

Some of the Tracking Technologies we use are required for our Websites to function properly – we call these “Strictly Necessary” Tracking Technologies. For example, if you add a product to your shopping cart on our Websites, we use Strictly Necessary Tracking Technologies to keep that product in your shopping cart until you check out.

We use other Tracking Technologies to gather analytics about how you use our Websites in order to improve our Websites and services. Finally, we use certain Tracking Technologies for advertising purposes. We call analytics and advertising Tracking Technologies “Optional” Tracking Technologies. The following provides a general summary of some of the Tracking Technologies as of the most recent revision date of this Policy. We encourage you to review the descriptions of the trackers provided by the vendors identified below instead of relying on these summaries.

  • We use the following Strictly Necessary Tracking Technologies on our Websites:
  • Django: We use this technology to protect our Websites against hacking and malicious actors.
  • Termly: We use this technology to store and maintain the permissions you give us with regard to Tracking Technologies.
  • Shopify: This technology allows you to place products in your online shopping cart.
  • We use the following Optional analytics Tracking Technologies on our Websites:
  • Google Analytics: We use Google Analytics to collect information about how you use our Websites and we use that information to improve our Websites and services. Although Google Analytics places a permanent cookie on your web browser to identify you as a unique user the next time you visit our Websites, Google Analytics represents that the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to Websites Site is restricted by the Google Analytics Terms of Use (www.google.com/analytics/tos.html) and the Google Privacy Policy (www.google.com/privacypolicy.html). You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser.
  • Microsoft Clarity: We use Microsoft Clarity to collect information about your use of our Websites, such as session recordings (playbacks of onpage interactions), heatmaps (where people click/scroll), and related analytics. Like with Google Analytics, Microsoft Clarity’s ability to use and share information it collects about your visits to our Websites restricted by Microsoft Clarity’s Terms of Use (https://clarity.microsoft.com/terms/agents) and its Privacy Policy (https://clarity.microsoft.com/privacy).
  • Shopify: We use Shopify pixels to track our Websites’ performance and record things like traffic, sales, real time visitor counts, active shopping carts, and device information. Shopify may collect information about how we use those pixels and use that data to improve, maintain, protect, and develop Shopify pixels. You can read more about Shopify’s Terms of Use (https://www.shopify.com/legal/terms) and review Shopify’s Privacy Policy (https://www.shopify.com/legal/privacy) to learn more.
  • Tidio
  • Bazaarvoice
  • Adobe Analytics
  • CallTrackingMetrics (CTM) We use CallTrackingMetrics to create custom telephone numbers and track the number of calls to each number. CallTrackingMetrics uses trackers to identify and share with us the number of calls to the custom number, the duration of the call, and the page visited by the caller before calling the custom number. We use that information to determine the effectiveness of the numbers and certain special marketing campaigns.
  • Shopify Analytics
  • We use the following Optional advertising Tracking Technologies on our Websites:
  • Google Tag Manager. We use Google Tag Manager, which allows website tags to be managed using an interface. The tool itself (which implements the tags) does not use cookies and does not register identifiable data. However, the tool causes other tags to be activated which may, for their part, register personal data under certain circumstances. Google Tag Manager does not access this information. Google Tag Manager is subject to Google’s Privacy Policy (https://policies.google.com/privacy).
  • Google Marketing. We use Google’s marketing technologies (DoubleClick) to track user activity and to serve personalized advertisements. Your browser is assigned a pseudonymous ID, which is used to track ads that have been served to your browser and to identify those on which you’ve clicked. The cookies enable Google and its partners to select and display ads based on your browsing behavior. For more information on how Google uses this information, you can review Google’s ad policies (https://policies.google.com/technologies/ads) and you can review Google’s Privacy Policy (https://www.google.com/policies/privacy). To block certain ads served by Google you can use Google’s ad settings (https://adssettings.google.com/).
  • Microsoft Advertising. We use Microsoft Advertising to serve advertisements in response to keywords entered into search engines, such as Bing. To opt out of the Microsoft Advertising optimization program, please visit: https://about.ads.microsoft.com/en-us/resources/policies/opt-out-of-the-microsoft-advertising-optimization-program. To opt out of personalized ads, please visit: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads. You can also read the Microsoft Bing Ads Privacy Policy (https://about.ads.microsoft.com/en-us/resources/policies/microsoft-advertising-privacy-policy).
  • Facebook (Meta) Pixel. We use Meta Pixel to customize and display advertisements only to Facebook users who have shown an interest in our Websites or who have specific characteristics (e.g., certain demographics or interests in certain topics or products determined by websites visited) that we submit to Facebook. Our goal is that the use of Meta Pixel helps align our advertisements with the potential interests of users and avoid the advertisements from having a nuisance effect. Meta Pixel also allows us to track the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether users have been redirected to our Websites after clicking on a Facebook advertisement. The Meta Pixel is directly integrated into our Websites by Meta and can store a cookie on your device. The information collected about you is anonymous to us. However, information collected via Meta Pixel, on our Websites as well as other websites on which Meta Pixel is also installed, is also stored and processed by Meta. Meta may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy. You can learn more about Facebook’s policies and find instructions for opting out of receiving advertisements here: https://www.facebook.com/policy.php.
  • YouTube. We may use tracking technologies provided by YouTube as part of our services and/or embed YouTube videos on our Websites. These technologies enable us to understand and improve our marketing efforts, track the performance of video content we have, and provide you with a more personalized experience. YouTube may collect information relating to your visit to our Websites, including the referring IP address, device, and pages you accessed on our Websites. Additional information on the purpose and scope of data collection and processing by YouTube can be found by viewing YouTube/Google’s Privacy Policy (https://policies.google.com/privacy?hl=en&gl=de). By viewing any videos embedded on our Websites or as part of our services, you consent to the disclosure of your information to YouTube through its tracking technologies.

You can read more about our use of Tracking Technologies in our Cookie Policy https://app.termly.io/policy-viewer/policy.html?policyUUID=52d9e99a-b1ff-44b8-ada4-54b0350fdef6. A copy of the Cookie Policy as of the date of this Privacy Policy also is included at the end of this Policy.

Your Consent and Choices Regarding Tracking Technologies

Where required by law, we will present you with the choice to accept, decline, or customize your preferences before Tracking Technologies that sell or share your personal information are activated on your browser or device. Tile Redi strives to abide by your tracking preferences and has systems in place to prevent the sharing of your information if you do not consent to optional Tracking Technologies. However, please be aware that technology is not perfect and glitches may happen. If you believe we are not abiding by your preferences with regard to Tracking Technologies, please reach out to us at privacy@tileredi.com or write to us at 436 E 36th St, Charlotte, NC 28205.

How to Opt Out of Tracking Technologies

You may withdraw your consent to the use of these tracking technologies at any time by using the opt-out mechanisms described below. Please note that withdrawing consent may affect the functionality of certain features on our websites.

Browser Settings: Most web browsers allow you to block or delete cookies through your browser settings. Note that blocking all cookies may impair site functionality.

Global Privacy Control (GPC): We honor the Global Privacy Control (GPC) signal. If your browser or an extension sends a GPC signal, we will treat it as a valid opt-out request for the sale and sharing of personal information via tracking technologies.

“Do Not Sell or Share My Personal Information” Link: Click the “Do Not Sell or Share My Personal Information” link in our website footer to submit an opt-out request.

Google Analytics: You can install the Google Analytics Opt-Out Browser Add-On (available at https://tools.google.com/dlpage/gaoptout) to prevent Google Analytics from collecting data about your visits.

Industry Opt-Out Tools

Rejecting “Optional” Tracking Technologies

Also note that if you choose to reject Optional Tracking Technologies used for advertising and cross-context behavioral advertising, we will suppress those technologies for your session and respect your choice. You may change your preferences at any time through the ‘Your Privacy Choices’ link in the footer of our Websites.

Your continued use of our Websites after being presented with and making your choice regarding Tracking Technologies confirms your informed consent to the Tracking Technologies you have accepted. Where required by law, if you do not make a selection, we will treat your visit as a refusal to consent to non-essential Tracking Technologies.

We maintain an inventory of Tracking Technologies deployed on our Websites, which we review at least quarterly in an effort to ensure that the tracking technologies are properly configured and that our opt-out mechanisms are functioning as intended. We also periodically review to determine if third parties receiving personal information through such technologies have appropriate contractual safeguards in place.

5. Email, Text Messaging and Alerts – Opting In and Out

We may use your information to send you commercial and advertising emails from time to time. The purpose of these emails may include, for example: (a) confirming your account and your other information, (b) processing your transactions to purchase our products, (c) providing you with information regarding the Websites, (d) advertising our products or services, or (e) informing you of changes to this Privacy Policy, our Terms & Conditions, or our other policies. You can opt-out of receiving these emails by following the instructions to unsubscribe at the bottom of the email.   This opt-out applies to commercial and advertising emails only, does not impact online or digital advertising that does not rely on your email address, and does not apply to emails that we may send to you primarily regarding your account or transactions with us, including to: (a) confirm your account and your other information, (b) process your transactions to purchase our Products, (c) provide you with information regarding the Websites, or (d) inform you of changes to this Privacy Policy, our Terms & Conditions, or our other policies.

We or our service providers may also use “pixel tags”, “web beacons”, “clear GIFs” embedded links, and other commonly used information-gathering tools in connection with HTML-formatted email messages for such purposes as compiling information about your interaction with our emails, response rates, and general effectiveness of our email campaigns. A pixel tag is an electronic image (often a single pixel), that is ordinarily not visible and may be associated with cookies on visitors' hard drives. When used in HTML-formatted email messages, pixel tags can inform the sender of the email whether and when the email has been opened. Currently, we use Klaviyo to assist with tracking and analyzing emails to consumers and PostPilot for business-to-business emails.

By submitting your telephone number on any of our Websites, you expressly consent (opt in) to receiving marketing and informational texts and calls, including without limitation auto-dialed or artificial or pre-recorded messages, to the telephone numbers that you provide, including any mobile telephone number, from us or others on our behalf, as permitted by applicable law.  Such messages may include responses to your requests for information, account status and reminders, alerts, fraud prevention or investigation efforts, and/or information about promotions, new products, and events.   We also may provide you with other opportunities to opt in to receiving such text messages on the mobile phone number(s) you have shared with us. We will not contact you via text messages or alerts for marketing purposes without your prior affirmative consent.

You do not have to opt in to text messages and alerts as a condition to receive a quote or to make purchases.  If you opt in, standard messaging and data rates may apply. You can always opt out of text messages. For example, in the USA you can opt-out by replying STOP. For more information regarding our text messaging and alerts, please contact us at the email or number set forth in the “Contact Information” section below. 

6. How We Use Your Information

In addition to the purposes explained above, we may use your personal information for one or more of the following purposes:

  • To provide, support, personalize, and develop our Websites, products, and services;
  • To provide you with information, produces, or services that you request from us;
  • To fulfill or meet the reason you provided the information;
  • To manage or service your account with Tile Redi;
  • To send you communications including promotional materials or responses to your inquiries;
  • To send you non-marketing commercial communications;
  • To connect you with Certified Installers of Tile Redi’s products;
  • To evaluate potential suppliers and subcontractors and manage our relationships with them;
  • For testing, research, analysis, and development, including improving our Websites, our products and services, and/or your customer experience;
  • To protect against, identify, and prevent cybersecurity and other security events, espionage, fraud and other unlawful activity, claims and other liabilities;
  • To respond to legal requests or for safety purposes, including to maintain the security of our customers, employees, and property, respond to court orders, lawsuits, subpoenas, and government requests, address legal and regulatory compliance;
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business;
  • To the extent that we are required to do so by law;
  • To assess and manage risk;
  • In connection with any ongoing or prospective legal proceeding;
  • To facilitate internal audits, dispute resolution and investigations;
  • To keep records of transactions;
  • For business continuity and disaster recovery;
  • As described to you when collecting your personal information;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Tile Redi’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred, in accordance with the requirements of applicable laws;
  • To enforce applicable policies;
  • To notify you about changes to the Company, the Websites, or any products or services we offer or provide through it; and
  • For any other purpose with your consent.

We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.

7. Disclosure of Your Information

In addition to the disclosures noted above, we permit collection and use of your information (including Personal Information) internally by our own personnel, and in the following circumstances:

  • We may disclose your information to any contractors, service providers, Shopify, and other third-parties who need to know such information to provide services to us, including those that support our hosting, maintenance, operation, and promotion of our Websites and our permitted uses of Personal Information under this Policy. For example, website hosting services, or providers of customer relationship management software to organize and track our communications with you, certain third-party advertising service providers, and third-party website analytics providers.
  • We may disclose your information to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger, bankruptcy or a similar corporate transaction, and any due diligence review with respect to any such proposed transaction. We may disclose all forms of information described above under these circumstances.
  • We may disclose your information to comply with any court order, law, or legal process, including to meet national security and law enforcement requirements and to respond to any government or regulatory request or audit.
  • We may disclose your information to enforce or apply any legal agreements between us and you, including our Terms and Conditions of Sale, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others.
  • We may also disclose your information for any purpose disclosed when the information is provided, and for any other purpose with your consent.
  • We may disclose all forms of information for the purposes described above, including Identifiers, Commercial Information, Internet Activity, except for your payment information (which is collected directly from you and processed by our third-party payment processor only and such information is not shared with us or any other party).

Tile Redi does not collect, use or sell Personal Information with the intent of training Large Language Models.

8. Links to Third-Party Sites

Our Websites may provide links to third-party web sites or resources over which Tile Redi does not have control (“External Websites”). Such links do not constitute an endorsement by Tile Redi of those External Websites. Tile Redi provides these links to you only as a convenience and is not responsible for the content of such External Websites. Your use of External Websites is subject to the terms of use and privacy policies located on the linked to External Websites. Tile Redi encourages you to read those third parties’ privacy policies to understand how your personal information will be collected and used.

YouTube

Our Websites also may have links to and embedded video from YouTube. Our website uses YouTube’s API services in connection with embedding video thumbnail images and descriptions provided by YouTube LLC (“YouTube”). As such, you acknowledge and agree that by accessing the videos linked through the embedded video thumbnail images and descriptions, you are also bound by YouTube’s Terms of Service and Google’s Privacy Policy. Using YouTube’s offering requires a connection to be established to YouTube’s servers in the United States. During this process, certain information is transmitted to YouTube. We do not control the collection, storage or use of any of your information by YouTube and do not have access to any information collected. You should review Google’s and YouTube’s Privacy Policies carefully before you use any YouTube features. Further information about how your data is collected and used by YouTube and your rights in relation to this can be found in Google/YouTube’s Privacy Policy. By loading an embedded video or otherwise linking to one of these sites, the sites (and their advertising partners) may be able to compile information about you.

We are not responsible for the content, the security or the privacy practices employed by other sites. Such third-party sites are not under our control, and we do not endorse or make any representation regarding any information, software, or other materials on such third-party sites. Access and use of these sites is at your own risk.

When you visit one of our pages equipped with a YouTube plug-in, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of providing appealing presentation of information about our company and products. Further information on the handling of user data by YouTube can be found in YouTube’s Privacy Policy.

9. Security

Tile Redi employs industry standard physical, electronic, and administrative procedures to safeguard your personal information from loss, unauthorized access, disclosure, alteration, or destruction. Tile Redi may use, without limitation, Secure Sockets Layer (“SSL”), access controls, firewalls, password protection, and other security measures to keep your information secure. However, like all internet-based systems, these measures are not entirely infallible, and they cannot guarantee 100% security for your personal data at all times.

10. Minors and Children

Our Websites and services are not directed to children or minors under the age of eighteen (18). We do not knowingly collect information from children under the age of eighteen (18). If you are under the age of eighteen (18), do not use or provide any information through our Websites or the services. If we learn that we have collected or received personal information from a child under the age of eighteen (18) without verification of parental consent, we will delete that information as soon as possible.

11. Privacy Rights for Residents of Certain Jurisdictions

Some jurisdictions have laws that require specific notices to consumers who are residents of those jurisdictions. In addition to the information provided above, the following information is provided to meet the requirements of those laws in the United States, including the California Consumer Privacy Act, as revised by the California Privacy Rights Act (as amended, the “CCPA”).

Personal Information We Collect

The table below sets forth: (i) the categories of personal information we have collected within the preceding twelve (12) months, (ii) the categories of sources from which such personal information was collected within the preceding twelve (12) months, and (iii) the business or commercial purpose for such collection:

Category of Personal Information Collected Category of Sources of Personal Information Business or Commercial Purpose for Collection
Identifiers (e.g., name, postal or billing address, telephone number, IP address or mobile device ID, username, and email address) We primarily collect identifiers from you directly. We use identifiers primarily for providing you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) We primarily collect this information from you directly. We use this information primarily for providing you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Commercial information (e.g., products or services purchased, obtained or considered) We primarily collect this information from you directly. We use this information primarily for providing you with the products and services requested, communicating with you, business analysis and marketing/advertising.
Internet or other electronic network activity information (e.g., browsing history and search history within our Websites) As noted in this Privacy Policy, we collect this information automatically through the use of cookies (including third party cookies). We use this information primarily for managing or servicing your account, business analysis, improving our Websites, and marketing/advertising.

Information Disclosed to Service Providers

The table below sets forth: (i) the categories of personal information that we have disclosed to a service provider or contractor for a business purpose within the preceding twelve (12) months, and (ii) the business or commercial purpose for such disclosure:

Categories of Personal Information Disclosed Business or Commercial Purpose for Disclosure
Identifiers (e.g., name, postal or billing address, telephone number, IP address or mobile device ID, username, and email address) We disclose identifiers primarily for providing you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) We disclose this information primarily for providing you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Commercial information (e.g., products or services purchased, obtained or considered) We disclose this information primarily for providing you with the products and services requested, communicating with you, business analysis and marketing/advertising.
Internet or other electronic network activity information (e.g., browsing history and search history within our Websites) We disclose this information primarily for managing or servicing your account, business analysis, improving our Websites, and marketing/advertising.

Retaining and Disposing of Information

Your Personal Information is maintained on our networks or on the networks of our service providers. Your information may also be stored in a secure off-site storage facility. We retain Personal Information only as long as it is needed to fulfill the identified purposes, or as may be required to comply with applicable laws or our information retention policies. Thereafter, such information is destroyed, erased, or made anonymized using commercially reasonable methods.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. If we convert or combine Personal Information into de-identified or aggregated data, we may retain it indefinitely, as permitted under applicable law.

Privacy Rights in Certain Jurisdictions

Depending on your state of residence, you may have certain rights regarding your Personal Information under applicable state privacy law, including the California Consumer Privacy Act, as amended by the CPRA, and the privacy statutes of Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, Maryland, Minnesota, and beginning January 1, 2027 Louisiana and Oklahoma, and beginning May 1, 2027, Alabama. These rights may include one or more of the following:

  • The right to confirm whether or not we are processing your personal information and the right to access such personal information.
  • The right to know what personal information we have collected about you, including: the categories of personal information we have collected about you; the categories of sources from which the personal information is collected; our business or commercial purpose for collecting, selling or sharing personal information; the categories of third parties or specific third parties with whom we disclose personal information, if any; and the specific pieces of personal information we have collected about you.
  • The right to delete personal information from our records and those of our service providers, unless an exception applies.
  • The right to correct inaccurate personal information that we maintain about you.
  • The right to obtain a copy of your personal information that you provided to us in a portable and, to the extent technically feasible, readily usable format where the processing is carried out by automated means. The right to not be discriminated against by us because you exercised any of your rights under applicable law.
  • The right to appeal our actions or decisions with regard to your request to exercise your rights.
  • The right to request a list of the specific third parties to which your personal information has been disclosed or sold (for residents of Oregon and Vermont only).

Exercising Your Rights

To exercise your rights described above, including to appeal our actions or decisions with regard to such requests, please submit a request by either:

Mail: 436 E 36th St, Charlotte, NC 28205

Email: privacy@tileredi.com

You may also update your personal information on the customer information section of the Websites http://www.tileredi.com/customer/account/, or by calling TileRedi.com’s Customer Support Team at 1-800-750-7334.

Please note that applicable law may restrict how often you can make a request to exercise your rights.

Verification Process

When you submit a request, we have to verify your identity before fulfilling the request. We will ask you to provide at least two or more pieces of identifying information that we can match against information we have previously collected about you. We may request additional information if necessary to confirm your identity. We will only use the information you provide during the verification process for purposes of verification.

Authorized Agent Requests

You may designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require that: (a) the agent provide proof of your signed, written permission to act on your behalf; (b) you directly verify your own identity with us; and (c) you directly confirm that you provided the authorized agent permission to submit the request. These requirements do not apply if you have provided the agent with a valid power of attorney.

Response Timeframes

We will acknowledge receipt of your request and respond to verifiable consumer requests within forty-five (45) calendar days of receipt. If we require additional time, we will inform you of the reason and extension period in writing. We may extend the response period by an additional forty-five (45) days when reasonably necessary, for a maximum total response period of ninety (90) days, unless a shorter period is required or a longer period is permitted by applicable law

Right to Appeal

If we decline to take action on your request, we will inform you of our reasons for doing so and provide instructions for how to appeal the decision. You may submit an appeal within 45 days of the date of the denial of your initial request.

We will respond to your appeal within forty-five (45) days of receipt, unless a longer period is permitted by applicable law. Our response will include a written explanation of the reasons for our decision on your appeal. If we deny your appeal, we will provide you with information on how to contact your state attorney general to submit a complaint.

Note that the right to appeal is not available for residents of Utah or Iowa.

Sale and Sharing of Personal Information

Personal Information We Sell or Share

The table below sets forth: (i) the categories of personal information that we have sold or shared (as defined under the CPPA) with third parties within the preceding twelve (12) months, (ii) the categories of third parties to whom such information was sold or shared within the preceding twelve (12) months, and (iii) the business or commercial purpose for selling or sharing such personal information:

Categories of Personal Information Sold or Shared Categories of Third Parties to whom Personal Information was Sold or Shared Business or Commercial Purpose for Selling or Sharing
Identifiers (e.g., name, postal or billing address, telephone number, IP address or mobile device ID, username, and email address) Marketing partners, advertising networks, analytics providers, and third-party social media platforms We sell or share identifiers primarily to provide you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) Marketing partners, advertising networks, analytics providers, and third-party social media platforms We sell or share this information primarily to provide you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Commercial information (e.g., products or services purchased, obtained or considered) Marketing partners, advertising networks, analytics providers, and third-party social media platforms We sell or share this information primarily for to provide you with the products and services requested, managing or servicing your account, communicating with you, business analysis and marketing/advertising.
Internet or other electronic network activity information (e.g., browsing history and search history within our Websites) Marketing partners, advertising networks, analytics providers, and third-party social media platforms. We sell or share this information primarily for managing or servicing your account, business analysis, improving our Websites, and marketing/advertising.

Your Right to Opt Out of Sale/Sharing

You have the right to direct us to stop selling or sharing your personal information at any time, even if you have already consented to our use of “optional” tracking technologies. You may exercise this right through any of the following methods: ‘Do Not Sell or Share My Personal Information’ Link: Click the ‘Do Not Sell or Share My Personal Information’ link in the footer of our Websites. This will direct you to a page where you can submit your opt-out request, which will apply to both online tracking technologies and any other selling or sharing activities.

Opt-Out Preference Signals

We recognize and honor opt-out preference signals, including the Global Privacy Control (“GPC”). When we detect an opt-out preference signal from your browser or device, we will treat it as a valid request to opt out of the sale and sharing of your personal information associated with that browser or device and any consumer profile we associate with it. You do not need to take any additional steps. For information on enabling GPC, visit https://globalprivacycontrol.org/.

Email or Mail: You may also submit an opt-out request by emailing privacy@tileredi.com or writing to us at 436 E 36th St, Charlotte, NC 28205.

When we receive your opt-out request, we will cease selling or sharing your personal information, within the time required by law. We will also notify all third parties to whom we have sold or shared your personal information to comply with your request. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Additional Disclosures Required by Certain Jurisdictions

Rights of Nevada Residents

If you are a Nevada consumer, you have the right to request that a company not sell your personal information for monetary consideration to certain other parties. This right applies even if your personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please contact us at privacy@tileredi.com.

California’s Shine the Light law

This law permits California residents to request and receive, once per calendar year and free of charge, information about our sharing of your personal information (if any) with third parties for their own direct marketing use. If you are a California resident and would like to make such a request, please email us at privacy@tileredi.com. In your request, please include your name and attest to the fact that you are a California resident and provide a current California address. We may ask you for additional information to confirm your identity before responding to this request.

Data Minimization

We limit our collection of Personal Information to what is adequate, relevant, and reasonably necessary and proportionate to provide or maintain a specific product or service requested by the consumer.

Automated Decision-Making

We do not use your personal information to render a decision based exclusively on automated processing that produces legal effects or otherwise significantly affects you.

12. Canadian Residents

Transfer of Personal Information Outside of Canada

At times, we may transfer your personal information outside of Canada, including to service providers who may perform services for us involving some of your personal information. This information is subject to both the laws of Canada and the laws of those other jurisdictions, including laws with respect to disclosure of such information, and may be accessible by regulatory authorities in other jurisdictions. When we transfer personal information to service providers, we ensure by contractual means that the transferred personal information is protected to the same degree as if it were in our possession.

Complaints

If you believe that we have violated your privacy rights or that we have failed to comply with any provision of this Privacy Policy, or if you have privacy-related questions, please contact our Privacy Officer at: orders@tileredi.com. If, after an investigation, your complaint is deemed justified, we will take appropriate steps to correct the situation, including, if necessary, amending our policies and practices. If you are not satisfied with the results of the investigation or the correct measures taken by us, you may exercise the remedies available under law by contacting the appropriate privacy regulator. The Office of the Privacy Commission of Canada may be contacted at:

Office of the Privacy Commissioner of Canada

30 Victoria Street

Gatineau, Quebec

K1A 1H3

Notice to Non-Canadian Users Located Outside of the United States

If you are a resident of other countries, please note that any information you provide to us may be transferred outside of your home country to the United States which may not offer an equivalent level of protection to that required of your home country’s data protection laws. If you are a consumer accessing the Website from the European Economic Area, Latin America, Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from laws of the United States, your continued use of the Website, which is governed by United States law and these terms, indicates your consent to transfer of your information to the United States.

13. Notice to Users Located Outside of the United States

Our Websites are intended for use by users in the United States of America. If you are a resident of other countries, please note that any information you provide to us may be transferred outside of your home country to the United States which may not offer an equivalent level of protection to that required of your home country’s data protection laws. If you are a consumer accessing the Website from the European Economic Area, Latin America, Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from laws of the United States, your continued use of the Website, which is governed by United States law and these terms, indicates your consent to transfer of your information to the United States.

14. Contact Information

To ask questions or comment about this Privacy Policy or our privacy practices, contact us at:

Tile Redi

436 E 36th St

Charlotte NC 28205

We can be reached via e-mail at orders@tileredi.com or you can reach us by telephone at 1-800-750-7334.

Cookie Policy

You can also access our Cookie Policy here: https://app.termly.io/policy-viewer/policy.html?policyUUID=52d9e99a-b1ff-44b8-ada4-54b0350fdef6